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No, shutoffs and disconnections will not occur during this time.
We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees.
Yes, your water is safe. Menlo Park Municipal Water purchases all of its water from San Francisco Public Utilities Commission (SFPUC), which comes from the Hetch Hetchy reservoir in the Yosemite Valley, surface water from local watersheds, and/or imported water from the Sunol Valley Water Treatment plant.
According to the World Health Organization (WHO) and the American Water Works Association (AWWA), current treatment methods used by SFPUC are sufficient to disinfect water for contaminants, including COVID-19.
According to the CDC, the virus is thought to spread mainly from person-to-person in the following ways:
According to the CDC, there is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19.
During this time, scheduled-in-person field investigations will be postponed to ensure safe social distancing. We are committed to the health and well-being of our employees and customers. Keeping our employees away from situations where the virus may be present will help to prevent the spread of COVID-19.
If you or someone in your household has COVID-19, or is suspected of having COVID-19 based on an exposure or recent travel, please call and reschedule the appointment for a later date after the quarantine period has ended.
We are not aware of any suspected or confirmed cases of COVID-19 amongst our employees. If this were to change, we would work with state and local public health officials to address the issue and protect the health of employees and customers.
Our goal is to protect our employees and other customers who may enter our workspace.
If you or someone you are associated with has recently traveled to one of the critical areas identified by the CDC as high risk for COVID-19 – or has otherwise been diagnosed with or suspected of having COVID-19 – we ask that you give us a call at 844-463-6567 or 650-330-6750 for any help with your account or water service.
For more information, please refer to these official sources:
If you are an income eligible renter who has experienced a financial hardship due to COVID-19 and have past due rent or utility bills, or a landlord who has experienced a loss in income because of unpaid rent, you may be eligible for financial assistance now through the CA COVID-19 Rent Relief program. For more information on qualifications and what you need to apply, visit the State's tenant and landlord resources webpage.