What happens if I am late paying my bill?

Payments are due 24 days after the statement date. If your payment is not received on or before the due date, a late fee of one and one-half percent (1.5 %) will be applied to your outstanding balance. Accounts that remain past due will be subject to disconnection and additional fees*.

*Please note that due to the COVID-19 pandemic and the Governor’s Executive Order for the State of California, the City of Menlo Park will not be charging any late fees or disconnecting services at this time.

Show All Answers

1. How can I pay my water bill?
2. Who is providing water billing for Menlo Park Municipal Water?
3. How do I stop or start my service?
4. How often am I billed?
5. How do I pay my water bill?
6. What happens if I am late paying my bill?
7. Can I set up a payment plan?
8. Is there a paperless billing option?
9. How can I access my account online?
10. How can I lower my bill?
11. Does Menlo Park provide any discounts or assistance for low-income customers?