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1. How can I pay my water bill?

Below are a few options on how to pay your water bill:

• Online: menloparkca.myutilitydirect.com
• Phone: 844-463-6567 (844-4-MENLOP)
• Mail a check to:
  City of Menlo Park
  PO BOX 845629
  Los Angeles CA, 90084-5629

2. Who is providing water billing for Menlo Park Municipal Water?

The City of Menlo Park has partnered with Minol Inc. to handle all water billing, customer service and payment remittance. Minol is an experienced water billing management company with over 60 years of experience.

3. How do I stop or start my service?

To stop your service, please contact our customer care center at-1-844-463-6567 and provide the date for which service should be stopped. You will also need to provide us with a forwarding address for your last bill. Please note you cannot request that service be stopped for a prior date.

To start service, please complete and submit an application. Please note that someone over the age of 18 must be home when the technician comes to turn your water on.

4. How often am I billed?

Bills are sent to all customers on a monthly basis.

5. How do I pay my water bill?

There are several ways to pay your water bill:

• Online: Go to menloparkca.myutilitydirect.com
• Phone: Call 844-463-6567 (844-4-MENLOP)
• Mail:
  City of Menlo Park
  PO Box 845629
  Los Angeles CA, 90084-5629

Include your payment method and payment coupon and return in the supplied return envelope.

6. What happens if I am late paying my bill?

Payments are due 24 days after the statement date. If your payment is not received on or before the due date, a late fee of one and one-half percent (1.5 %) will be applied to your outstanding balance. Accounts that remain past due will be subject to disconnection and additional fees*.

*Please note that due to the COVID-19 pandemic and the Governor’s Executive Order for the State of California, the City of Menlo Park will not be charging any late fees or disconnecting services at this time.

7. Can I set up a payment plan?

California SB998 allows certain qualified customers to set up a payment plan to pay off a past due balance as long as they remain current with new charges. Please contact us at 844-463-6537 to find out if you qualify.

8. Is there a paperless billing option?

Yes. Visit us online at menloparkca.myutilitydirect.com to register your account for eStatement notifications. You will receive a notification and a link to view your account each time a new statement is available.

9. How can I access my account online?

You can visit menloparkca.myutilitydirect.com and register for online access to your account. To register your account you will need to know your 14-digit account number along with either the registration code found on your statement or the numerical portion of your street address.

10. How can I lower my bill?

The City has a number of water conservation programs and free water saving devices to help reduce water use and improve water use efficiency. Please visit our water conservation webpage for more information.

11. Does Menlo Park provide any discounts or assistance for low-income customers?

Yes. Recently, the City implemented a rate assistance program that provides municipal water and garbage/recycling discounts for qualified customers. To learn more visit the City’s rate assistance webpage or you can call CCES at 1-888-728-3637 to receive a mail-in application.