Payments are due 24 days after the statement date. If your payment is not received on or before the due date, a late fee of one and one-half percent (1.5 %) will be applied to your outstanding balance. Accounts that remain past due will be subject to disconnection and additional fees*.
*Please note that due to the COVID-19 pandemic and the Governor’s Executive Order for the State of California, the City of Menlo Park will not be charging any late fees or disconnecting services at this time.