How often will these public safety power shutoffs occur?

We anticipate that a Public Safety Power Shutoff could occur several times per year in PG&E’s service area although it is impossible to predict with certainty when, where and how often extreme weather conditions could occur given the rapidly changing environmental conditions.

While customers in high fire-threat areas are more likely to be affected, any customer could have their power shut off if their community relies upon a line that passes through a high fire-threat area. PG&E wants all of its customers to be prepared for this possibility no matter where they live or work.

Visit PG&E's website for more information

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1. How will PG&E determine the need to turn off power for safety?
2. Which customers are most likely to have their power turned off?
3. How often will these public safety power shutoffs occur?
4. Why would power be shut off in a community not experiencing strong winds?
5. I am a medical baseline customer and/or I have special medical needs. Will my power be shut off?
6. How and when will I be notified if a shutoff becomes necessary?
7. Do I have to opt in to these alerts?
8. Can I opt out of these alerts?
9. During what hours of the day will these alerts be sent?
10. Why are there so many alerts being sent?
11. How long will my power be out if PG&E calls a public safety power shutoff?
12. When will my power be restored?
13. Will I be compensated for food spoilage or other losses?
14. What do I need in my emergency preparedness plan?
15. Do I need to sign up to get public safety power shutoff alerts?