The City has partnered with Minol, an experienced water billing management company with over 60 years of experience. Starting this week, city water customers will start receiving their new water bill. Billing stopped temporarily when the previous contractor went out of business in November 2019.
While you did not receive a bill for the last several months, water service continued and your usage tracked. In keeping with the City’s pledge to you, customers will not be penalized due to this billing transition.
Your new water bill has a new look and new account number. It also includes a registration code and steps to access your new online account. You can also choose to sign up for automatic payments.
This new bill will cover the period since your last bill and may appear much larger than normal. Customers can pay down this balance over the next several months. No late penalties or disconnections will occur if paid in full by May 31, 2020.
If you are concerned about paying off your previous balance by the deadline, please contact customer service to set up a payment plan.
Learn more at menlopark.org/water