The City uses Facebook, Twitter, Instagram, YouTube and Nextdoor as ways of disseminating non-emergency and emergency information. While each of these platforms are useful for sharing current events, newsworthy items or social information, in an event of an emergency, Facebook, Twitter and Nextdoor have proven to be useful sources of additional emergency methods of communicating. These three platforms provide for two-way communication between residents and the City.
The City of Menlo Park launched an online and mobile application called ACT Menlo Park. This app makes it easy to report non-emergency issues from a smartphone, tablet or desktop computer. The City tracks these issues and will provide updates as they are acknowledged and resolved. Keep in mind your issues will be addressed during normal business hours. ACT Menlo Park uses SeeClickFix software to help residents report and track their service requests via the web or mobile app:
NOTE: ACT Menlo Park is not to be used for emergencies. For urgent matters that require immediate attention or a police response, please call 9-1-1.