New applications

The Building Division is accepting direct online applications for the following permit types:

  1. Demolition
  2. Grading
  3. Residential electrical service upgrade
  4. Residential furnace - repair or replace
  5. Residential reroof
  6. Residential sewer and water main or repipe
  7. Residential water heater
Submittal of these "simple" permit applications requires payment before the application is accepted, so please be sure you have the correct record type and have entered accurate information prior to paying fees and submitting. Fees will not be refunded for applications for the wrong permit type, if due to applicant error.

Building Pre-Application submittals are now accepted online, which may be used to start the review process for any type of building permit request, including
  • New construction
  • Additions
  • Alterations
  • Repairs
Submittal of a Building Pre-Application does not require any fees to start, but fees will be charged when the Building Pre-Application is converted to a full building permit.

Please email the Permit Team if you have any questions prior to submittal of an application.

In order to submit a new application, customers need to be registered for an account at the Permit and Record Web Portal:

Screenshot of ACA site registration links

  • Once logged in, the customer may start the new application process by clicking on the "Create an Application" link under "Building" on the main page:
Screenshot of ACA application submittal process #1

  • Alternately, users may click on the upper "Building" header, and then the "Create an Application" sub-header. In either case, users should then review/accept the overall terms of service to continue:
Screenshot of ACA application submittal process #2

  • Next, the customer should select the specific application type:

  • Once the desired application type is selected, the system guides the user through the submittal process in a phased flow. Please note the following with regard to the submittal steps:
    • Fees: Building Pre-Application records do not require any fees for submittal, although fees will be charged at the point the record is converted to a "full" Building Permit. However, all of the "simple" record types require payment of fees prior to submittal. For the most efficient process, please have your payment method ready when you start your application, although the system will "save" your application, and you can come back to pay later if needed. If you believe the automatic fee calculation is inaccurate, please contact prior to payment.
    • Address: For best results, enter the Street No. and Street Name, and then hit the Search button. The system will reference the City's parcel database, and automatically import the Parcel and Owner information for any valid address. If you do not receive a result for your parcel, it may be located in Unincorporated San Mateo County (e.g., North Fair Oaks, West Menlo Park, or Menlo Oaks). Please review the Menlo Park GIS Viewer to confirm whether your parcel is located within the city limits. If a parcel is under the County's jurisdiction, please visit the following site for more information:
    • Contact: All applications need a primary contact. In addition, the Contractor may be entered if known at the point of submittal, although this is not required to start the process. However, a valid Contractor is required prior to permit issuance.
    • Documents: All applications require submittal of a completed/scanned Permit Application Form, and projects applying under the Owner-Builder provisions shall submit the Owner-Builder Disclosures and forms. Additionally, certain record types require additional documents, as noted in the submittal page flow. All documents shall follow the required file specifications