Show All Answers

1. What is the Community Vision and why are we doing it now?
2. Haven’t we done this type of visioning process before in Belle Haven?
3. Who is leading this effort and who will be involved?
4. How can I keep track of what’s going on or get involved?
5. What happens when this process is over? How can we make sure something gets done?
6. What does the City’s Community Services Department do?
7. How is the Community Services department funded?
8. Why have some services and programs been eliminated in recent years?
9. Does Belle Haven receive the same level of services as other Menlo Park neighborhoods?
10. How can we make our voices heard at the City?
11. Why do Belle Haven students go to different schools than the rest of Menlo Park?
12. What is the City doing to support quality education for students who live in Belle Haven?
13. What’s being done about recent crime in the neighborhood?
14. How can we work with Facebook and other developers coming to the neighborhood?

Show All Answers

1. I’m adding on to my house which is in the flood zone. What rules do I have to follow?
2. What is a Substantial Improvement?
3. What is a Base Flood?
4. What is the Base Flood Elevation (BFE)?
5. If I want to build a new house or substantial improvement in the flood zone, can the crawl space floor be below the BFE?
6. What does wet-flood-proofed mean?
7. What are flood resistant materials?
8. If I want to build a new house or substantial improvement in the flood zone, can the crawl space floor be below the lowest adjacent grade of the soil surrounding the building?
9. For a new accessory building, can the floor be below BFE?
10. If I want to make a substantial improvement to my house in the flood zone, do I have to raise the house if the bottom of my floor joists are below BFE?
11. Is it possible for a property owner to avoid triggering the City’s Substantial Improvement Ordinance requirements by phasing their improvements?
12. Can the floor of a garage which is attached to the main house be constructed below the base flood elevation?
13. When determining whether a project is a FEMA substantial improvement do I add the value of improvement projects to my house and my detached garage?
14. When determining whether a project is a FEMA substantial improvement how do decide the house value if part was built pre-FIRM and part was built post-FIRM?
15. Where is the City’s Flood Management Protection Ordinance online?
16. Who do I call if these FAQs don’t answer my questions?

Show All Answers

1. Which trees are owned by the City?
2. Does the City of Menlo Park have a regular tree maintenance schedule?
3. Can I remove the street tree in front of my house?
4. If there is a City tree that appears unhealthy or needs pruning, where do I call?
5. Does the City replace street trees that are removed?
6. If the City is replacing a City tree who is responsible for watering the tree?
7. The tree in front of my house was removed, but the stump is still there. When is the City going to remove it?
8. Could I request a tree to be planted in front of my house?

Show All Answers

1. Why are the land use changes focused in the M-2 Area?
2. How did the alternatives showing land use options for potential future development get decided?
3. How will these land use alternatives for potential future development fit into the ConnectMenlo process?
4. What about improvements that are not land uses, like roadway improvements, bike/pedestrian connections, and transit? How will they be addressed?
5. What is the General Plan Advisory Committee (GPAC)?
6. What is the ConnectMenlo Planning Team?
7. How can I stay involved in the ConnectMenlo process?
8. What is a Guiding Principles and how do the Guiding Principles relate to ConnectMenlo?
9. What are the Guiding Principles for ConnectMenlo?
10. How has my input been incorporated into the M-2 land use alternatives?

Show All Answers

1. Who pays for Discover & Go?
2. How does Discover & Go work?
3. What museums are available for reservation as part of Discover & Go?
4. Are you limited to a certain number of museum pass reservations for the year?
5. Can I cancel an active Discover & Go reservation?
6. How can I learn more?

Show All Answers

1. What are the potential changes to the downtown parking program?
2. Where will these downtown parking program changes take effect?
3. When will these downtown parking program changes take effect?
4. Why are these changes being recommended?
5. Will there be any adjustments to the current pay parking option in parking plazas 1 and 5?
6. Will there be any adjustments to the number of parking spaces?
7. Will there be any adjustments to the parking enforcement periods?
8. Will there be any adjustments to the temporary one-day or annual parking permits?
9. How would my parking experience be impacted by these changes?
10. Who should I contact for any concerns and/or questions?

Show All Answers

1. What is a Specific Plan, anyway?
2. Why do we need a Specific Plan? Aren't things fine as they are?
3. How has the community been involved in the process?
4. How will development occur now that the Specific Plan has been approved?
5. How does the Plan support the Farmer's Market and other important community activities?
6. Why does the Plan include both El Camino Real and downtown?

Show All Answers

1. What is the El Camino Real Corridor Study?
2. Why is the study being done?
3. What issues have already been identified?
4. How long will the process take?
5. How can I get involved?

Show All Answers

1. Who may register to vote?
2. How do I register to vote?
3. How can I find out if I am registered to vote?
4. Where do I go to vote?
5. What if I have more questions?

Show All Answers

1. How do I use the library’s Zinio service?
2. Flash Player doesn't work on my iPad/iPhone. How do I view magazines?
3. How do I return a magazine?
4. How do I add additional magazines from the library's collection to my Zinio account?
5. How do I know when a new magazine issue is available?
6. I am receiving emails from Zinio with special promotions and offers. How do I stop receiving these emails?
7. What do I do when I get an error message saying 'could not connect to server'?
8. I already have a Zinio account. Can I use the same account to access the library's magazine collection?
9. Why are some magazines not in the library's magazine collection or in Zinio itself?
10. Can I purchase magazines that are not in the library's magazine collection?
11. If I choose to purchase a title the library does not offer, is it added to the library's magazine collection? Does the library make any money off of this?
12. Who can I contact for assistance?

Show All Answers

1. FEMA is asking my insurance agent for documentation regarding my flood zone. Why and how do I respond?
2. Why do I have to pay flood insurance if my property has never been flooded?
3. How can I reduce the cost of my flood insurance?
4. How can I get my property out of the flood zone?
5. What is a Base Flood?
6. What is the Base Flood Elevation (BFE)?
7. Does my home qualify for a grandfather flood insurance policy?
8. What is a Special Flood Hazard Area (SFHA)?
9. Will FEMA grant a LOMA for a detached garage if the garage floor is below the BFE but the building is wet-flood proofed?
10. Where can I obtain a copy of the Flood Insurance Rate Map (FIRM)?
11. Who do I call if I have more questions about flood insurance?

Show All Answers

1. Why do I need a permit to remove or prune my own tree?
2. What is the definition of a heritage tree in Menlo Park?
3. How do I measure a tree that has multiple trunks?
4. How much of a heritage tree can I prune without a permit?
5. Where could I get an application to remove or heavily prune a heritage tree?
6. What do I need to submit to the City for a permit application to remove or heavily prune a Heritage tree?
7. Is there a fee for the permit?
8. What does this fee cover?
9. Do I need a permit to remove a dead heritage tree?
10. Why do I have to have a private certified arborist complete the arborist form?
11. What is required for Heritage Trees related to Development Applications?
12. Could the City Arborist come out and take a look at my tree before I apply for a permit?
13. Can the City recommend a certified arborist?
14. How long does it take to get a permit approved?
15. On what basis does the City Arborist approve a permit?
16. What happens after I submit my application?
17. How do I find out when my permit has been approved?
18. Can I appeal the decision?
19. Do I have to plant a replacement tree?
20. What if I don’t have any space on my property to replant a tree that has been approved for removal?
21. My neighbor has a tree that is causing damage to my property can the City do anything about it?

Show All Answers

1. How do I connect?
2. What if I still can't connect?
3. Can I print?
4. How can I pay for printouts?
5. Where can I use the Menlo Park Library wireless network?
6. Why won't my apps work when I'm on the network?
7. Why do I need to accept the policy?
8. Do I need to accept the policy every time I start a new connection?
9. What do you mean the wireless connection is not secure?
10. Do you filter websites or web content?
11. Why can't I send email using my mail client (Windows Live Mail / Outlook Express / Thunderbird / etc.)?
12. If there are too many users, will I be blocked from using the wireless network?
13. What does "laptop-friendly table" mean?
14. How fast is the Internet connection?
15. How was the wireless network funded?

Show All Answers

1. Who is responsible for mosquito spraying / fogging in Menlo Park?
2. What will trigger mosquito spraying / fogging?
3. What pesticides are used by the District for controlling adult mosquitoes?
4. What risks are there to the residents of San Mateo County, including Menlo Park, from the pesticides?
5. Where will the spraying / fogging take place?
6. What risks are there to the environment from the pesticides that are used for mosquito abatement?
7. Are the insecticides exclusive to mosquitos that carry West Nile Virus?
8. Should I or other residents take steps to reduce exposure to the pesticides used during mosquito control spraying / fogging?
9. Should those who are pregnant be concerned or take extra precautions during the mosquito spraying / fogging?
10. Will the spraying / fogging for adult mosquitoes affect pets?
11. Will the spraying / fogging for adult mosquitos affect local honey bees?
12. Will the spraying / fogging for adult mosquitoes affect my lawn furniture, play equipment, toys, and garden plants?
13. Will the spraying / fogging for adult mosquitoes affect fruits and vegetables?
14. Where can I get additional information regarding specific insecticides used by the District?
15. How can I receive information about spraying / fogging for adult mosquitoes?

Show All Answers

1. How do I register my block party?
2. Will the Police Chief visit my block party?
3. Is there a cost to plan a block party for National Night Out?
4. Do I need insurance for my party?
5. What type of activities should I have at my block party?
6. Are there any promotional resources available

Show All Answers

1. What do I do if online reporting is not right for me?
2. What if this happened on a state freeway?
3. What is a "known suspect"?
4. If this happened in another city, can I file a report using this online police citizen reporting system?

Show All Answers

1. How can I file a police report online?
2. How can I get a parking permit?
3. How can I pay a parking ticket?
4. How can I pick up a copy of a police report?
5. How can I get my correctable citation signed off?
6. How can I view my red light photo violation?
7. Does Menlo Park Police install child safety seats?
8. Is there an alternate phone number I can program in my phone or cellphone for emergencies?
9. Where can I get my fingerprints taken?

Show All Answers

1. Who is responsible for maintaining sidewalks and other frontage improvements?

Show All Answers

1. Can I use my old garbage and recycling containers with the new service?
2. Who can I call for waste collection service changes or questions about my bill?
3. How can I find out my waste collection, recycling, and/or organics service day?
4. Menlo Park residents were previously billed for waste collection service yearly with their property tax. Why is this option no longer available?
5. How can I recycle hazardous wastes such as oil, antifreeze, batteries, pesticides, computer monitors, sharps, fluorescent tubes, and bulbs?
6. How do I recycle with the new service? I am used to separating bottles and cans from mixed paper.
7. How do I recycle organics properly? I am not used to placing food scraps out for recycling.
8. Are plastic bags acceptable in organics containers?
9. I am doing construction / remodeling on my property. Do I need to obtain a debris box from Recology?
10. What is the proper way to dispose of prescription medication?

Show All Answers

1. What is red light running?
2. What is the penalty for running a red light?
3. Do the cameras photograph every vehicle passing through an intersection?
4. Does someone review the photographs before motorists are ticketed?
5. Do red light cameras violate motorists' privacy?

Show All Answers

1. What stores does this ordinance affect? What types of bags will be regulated?
2. What types of bags can retailers sell at check-out? How much will they cost?
3. How do I keep my bags clean and safe?

Show All Answers

1. How will the residents in the vicinity of the pedestrian / bicycle overcrossing (POC) stay updated as to the design process?
2. What other cities on the 101 corridor empty into a residential community? We'd like to see designs and understand how the bridge emptying into a residential area was implemented.
3. What environmental process was conducted for the POC?
4. Has it been determined, that the current bridge cannot be maintained by moving the columns out of the path of the US 101 improvements?
5. Will the POC be required to comply with Americans with Disabilities Act (ADA) requirements? Can a waiver be granted to reduce the footprint of the new POC?
6. Can an elevator be used instead of ramps for the POC?
7. Can a shuttle bus be used to provide pedestrian and bicycle connectivity instead of the POC?
8. What type of things will be done to minimize construction impacts?
9. What type of notifications will be sent to residents regarding construction?
10. How long will construction last?
11. What times will construction activities be allowed during the day? Will work be done on weekdays or weekends?
12. What are the costs of design options 2 and 4?
13. Are drawings available with height information for design options 2 and 4?
14. What is the height, width, and length of design options 2 and 4?

Show All Answers

1. What is a Successor Agency and why does Menlo Park need one?
2. What will the Successor Agency do?
3. Who makes up the Oversight Board for the Successor Agency?
4. What special challenges does Menlo Park face in winding down its redevelopment activities?
5. What is community development?
6. How did community development work under the Community Development Agency?
7. What are tax increment funds?

Show All Answers

1. Is the utility user tax new?
2. What is the purpose of the tax?
3. Will the tax ever be increased?

Show All Answers

1. Who must pay the utility user tax?
2. Who is exempt from the utility user tax?
3. How much is the tax?
4. Is there a maximum tax that can be paid?
5. How is the maximum tax, or "cap" applied?
6. If I overpay, how do I receive a refund?
7. When was the UUT implemented?
8. Where can I get more information?

Show All Answers

1. What are the duties of utility/service providers with customers in Menlo Park?
2. When must the utility user tax be remitted?
3. What if the utility supplier fails or refuses to collect the tax from the utility user?
4. How long do records need to be kept?
5. Where can I get more information?

Show All Answers

1. When do the regulations start?
2. Who is affected?
3. How do I determine my water provider?
4. When can I water?
5. What % of water will the Menlo Park Municipal Water District require me to reduce?
6. Will I receive a water budget each month?
7. Will I be fined if I use more than the previous month/year?
8. Can I use water to clean my driveway or sidewalk?
9. Can I wash my vehicle?
10. What are the penalties? Would I receive a warning or fine?
11. Can I use a power washer to clean a building?
12. I am collecting water in a bucket in the shower. When can I put that water on my outdoor plants/turf?
13. How do I report water waste?
14. How will the water regulations be enforced?
15. Do the Code Enforcement officers patrol neighborhoods looking for violators?
16. Does the City have a recycled water system?
17. What water conservation programs, rebates, and freebies are available?
18. I have questions bout my water bill. Who do I contact?
19. What is the Menlo Park Municipal Water District doing to reduce its water use?
20. Who can I contact for additional questions?